Privacy Policy

1. Introduction

VisaWise Travel ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Name and contact information (email address, phone number)
• Account credentials (username, password)
• Travel preferences and history
• Payment information (processed securely through third-party providers)
• Government-issued identification for visa applications
• Passport and travel document information

2.2 Automatically Collected Information

• IP address and device information
• Browser type and version
• Operating system
• Referring website addresses
• Pages visited and time spent on our site
• Clickstream data and user interactions

2.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to enhance your experience, analyze site usage, and provide personalized content and advertisements.

3. How We Use Your Information

We use the collected information for the following purposes:

• Provide visa information and travel guidance
• Process account registration and authentication
• Facilitate travel bookings and reservations
• Send service-related communications
• Improve our services and user experience
• Comply with legal obligations
• Prevent fraud and enhance security
• Provide customer support
• Send marketing communications (with your consent)

4. Information Sharing and Disclosure

4.1 Third-Party Service Providers

We may share your information with:

• Payment processors for secure transactions
• Cloud hosting providers for data storage
• Analytics services to improve our platform
• Email service providers for communications
• Government agencies when required by law

4.2 Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or to protect our rights, property, or safety.

5. Data Security

We implement appropriate security measures to protect your information, including:

• SSL/TLS encryption for data transmission
• Secure servers and databases
• Regular security assessments
• Access controls and authentication
• Employee training on data protection

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

7. Your Rights and Choices

You have the right to:

• Access your personal information
• Correct inaccurate or incomplete data
• Delete your personal information (subject to legal requirements)
• Opt-out of marketing communications
• Withdraw consent where applicable
• Data portability where technically feasible

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information during such transfers.

9. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will take steps to delete the information.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read their privacy policies.

11. Google Services Integration

We use Google services including Google OAuth for authentication, Google Analytics for website analytics, and Google AdSense for advertising. These services may collect information according to their respective privacy policies.

12. Firebase and Authentication

We use Google Firebase for user authentication and data storage. Firebase's privacy practices are governed by Google's Privacy Policy.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

14. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

15. GDPR Compliance

For users in the European Union, we comply with the General Data Protection Regulation (GDPR). You have additional rights under GDPR, including the right to object to processing and the right to lodge a complaint with a supervisory authority.